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Microsoft Microsoft Office Specialist ✓ Updated May 2026

Outlook 2016: Core Communication, Collaboration and Email Skills

Exam Code: 77-731
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About the 77-731 Exam

The Microsoft 77-731 exam, officially titled 'Outlook 2016: Core Communication, Collaboration and Email Skills,' is a key certification test for professionals seeking to validate their proficiency in Microsoft Outlook 2016. Offered by Microsoft as part of the Microsoft Office Specialist (MOS) program, this exam assesses a candidate's ability to manage email communications, organize contacts, schedule appointments, and collaborate effectively using Outlook's core features. Passing this exam demonstrates a solid foundation in using Outlook for day-to-day business tasks, making it highly relevant for administrative professionals, project coordinators, and anyone who relies on email and calendar management in their workflow.

The exam covers essential skills such as creating and formatting email messages, managing calendar items, organizing contacts and groups, and utilizing advanced features like rules, quick steps, and search folders. Real-world use cases include setting up automated email responses during out-of-office periods, scheduling team meetings with resource booking, and maintaining a clean, efficient inbox through categorization and archiving. By earning the 77-731 certification, individuals prove they can streamline communication processes, reduce errors, and improve productivity in any office environment that uses Outlook 2016.

In today's fast-paced business world, email and calendar management are critical for effective collaboration. The 77-731 exam ensures that certified users can leverage Outlook's full potential to manage tasks, share calendars, and track communications across teams. This certification is particularly valuable for roles like executive assistants, customer service representatives, and IT support staff who need to troubleshoot common Outlook issues. With the growing reliance on digital communication, mastering Outlook 2016 through this exam gives professionals a competitive edge in the job market and helps organizations maintain efficient workflows.

Who Should Take the 77-731 Exam?

The 77-731 exam is ideal for individuals who regularly use Microsoft Outlook 2016 in a professional setting, such as administrative assistants, office managers, project coordinators, and customer support specialists. Candidates should have at least six months of hands-on experience with Outlook 2016, including managing email, calendars, and contacts. No formal prerequisites are required, but familiarity with basic computer operations and Microsoft Office suite is recommended.

Topics Covered in 77-731

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Manage the Outlook environment and configure settings
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Create and format email messages with attachments
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Manage calendar items including appointments and meetings
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Organize and manage contacts and contact groups
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Create and manage tasks and notes
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Use search folders and advanced search features
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Apply rules, quick steps, and alerts to automate workflows
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Collaborate with shared calendars and delegate access

Preparation Tips for 77-731

Practice creating and managing rules in Outlook 2016 to automate email sorting and alerts, as this is a key domain on the exam.
Use the official Microsoft Office Specialist study guide or online training modules to review each objective, focusing on calendar sharing and delegate permissions.
Take advantage of the 35 practice Q&A available on this site to simulate the exam format and identify weak areas in email formatting and search folder creation.
Set up a test Outlook 2016 environment to experiment with features like quick steps, task assignments, and contact group management without affecting real data.
Review Microsoft's exam page for 77-731 to understand the exact skill measurements and prioritize topics like managing the Outlook environment and configuring settings.

Frequently Asked Questions — 77-731

What is the passing score for the 77-731 exam?

The passing score for the 77-731 exam is typically 700 out of 1000 points. However, Microsoft may adjust this threshold slightly, so it's best to check the official exam details page for the most current information. The exam consists of multiple-choice and performance-based questions that test your ability to perform tasks in Outlook 2016.

How long is the 77-731 exam and how many questions are there?

The 77-731 exam usually lasts about 50 minutes and contains approximately 35 to 50 questions, depending on the version. The exact number can vary, but the 35 practice Q&A provided on this site closely mirrors the style and difficulty of the real exam. You will need to manage your time effectively to answer all questions within the allotted period.

Do I need to renew the Microsoft Office Specialist certification for Outlook 2016?

No, the Microsoft Office Specialist (MOS) certification for Outlook 2016, including the 77-731 exam, does not expire. Once you earn the certification, it is valid for life. However, if you want to stay current with newer versions like Outlook 2019 or Microsoft 365, you would need to take the corresponding exam for that version.

How many questions are in the ExamsTree 77-731 study guide?
The ExamsTree 77-731 PDF study guide contains 35+ practice questions with detailed answer explanations, all mapped to the official Microsoft exam objectives.

Why Choose ExamsTree?

ExamsTree 77-731 Study Guide is developed by experienced certification professionals with deep knowledge of Microsoft technologies. Our team thoroughly researches each exam domain to provide comprehensive, accurate coverage.

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Exam Details
Vendor Microsoft
Questions 35+
Format PDF
Updated 5/24/2026
Cert Microsoft Office Specialist
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