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Oracle Oracle Cloud ✓ Updated May 2026

Oracle Service Center 2025 Implementation Professional

Exam Code: 1Z0-1038-25
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About the 1Z0-1038-25 Exam

The Oracle Service Center 2025 Implementation Professional exam (1Z0-1038-25) is a specialized certification for professionals who implement and configure Oracle's cloud-based service center solutions. This exam validates your ability to design, deploy, and manage service center applications within the Oracle Cloud ecosystem, covering key areas such as service request management, knowledge management, and customer communication channels. As organizations increasingly adopt cloud service platforms to enhance customer experience, this certification proves your expertise in leveraging Oracle's tools to streamline service operations, automate workflows, and deliver measurable business outcomes.

Targeted at implementation consultants and technical architects, the 1Z0-1038-25 exam assesses skills in configuring service center modules, integrating with other Oracle Cloud applications, and optimizing performance for real-world scenarios. Successful candidates demonstrate proficiency in managing service requests, setting up service level agreements (SLAs), and implementing knowledge base solutions. This certification is particularly valuable for professionals working on Oracle Cloud implementations in industries like telecommunications, healthcare, and finance, where efficient service delivery is critical. By earning this credential, you signal to employers and clients that you can handle complex service center deployments from planning to go-live.

The exam covers practical implementation challenges, such as customizing user interfaces, creating dashboards, and ensuring data security. It also tests your understanding of Oracle's best practices for service center configuration, including integration with Oracle CPQ and Oracle Sales Cloud. As the Oracle Cloud ecosystem evolves, this certification ensures you stay ahead of industry trends, making you a trusted advisor for digital transformation projects. With 97 practice Q&As available, candidates can thoroughly prepare for the exam's focus on both theoretical knowledge and hands-on implementation skills.

Who Should Take the 1Z0-1038-25 Exam?

This exam is designed for Oracle Cloud implementation consultants, technical architects, and senior developers who have at least 2-3 years of experience with Oracle Service Center or similar cloud service platforms. Ideal candidates are responsible for configuring, deploying, and maintaining service center solutions in enterprise environments. Prerequisites include a solid understanding of Oracle Cloud architecture, experience with service request management, and familiarity with integration patterns.

Topics Covered in 1Z0-1038-25

📊
Service Request Management Configuration
📜
Knowledge Management Implementation
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SLA Setup and Monitoring
🛡️
Customer Communication Channels Integration
🏗️
Oracle Cloud Security and Access Control
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Dashboard and Report Customization
⚖️
Integration with Oracle CPQ and Sales Cloud
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Service Center Workflow Automation

Preparation Tips for 1Z0-1038-25

Review Oracle's official documentation for Service Center 2025, focusing on configuration guides and best practices for SLAs and knowledge management.
Practice with the 97 sample Q&As to understand exam question formats and identify weak areas in service request workflows and security settings.
Set up a trial Oracle Cloud environment to experiment with service center modules, including customizing dashboards and testing integrations with CPQ.
Focus on real-world implementation scenarios, such as automating service request routing and configuring multi-channel communication (email, chat, phone).
Join Oracle Cloud user communities or forums to discuss common implementation challenges and learn from peers' experiences with the 1Z0-1038-25 exam.
Create a study schedule that allocates time for each topic domain, emphasizing hands-on labs for integration and security topics.

Frequently Asked Questions — 1Z0-1038-25

What is the passing score for the 1Z0-1038-25 exam?

Oracle typically sets a passing score of around 65-70% for its certification exams, but the exact threshold may vary. For the 1Z0-1038-25 exam, it's best to check the official Oracle website for the most current passing score, as it can change with exam updates. Focus on mastering all domains rather than aiming for a specific percentage.

How many questions are on the 1Z0-1038-25 exam, and what is the time limit?

The Oracle Service Center 2025 Implementation Professional exam (1Z0-1038-25) typically consists of 60-70 multiple-choice questions, with a time limit of 90-120 minutes. The exact count may vary, so verify with Oracle's exam guide. The 97 practice Q&As provided on study sites cover a broader range to ensure thorough preparation.

What are the prerequisites for taking the 1Z0-1038-25 exam?

There are no formal prerequisites for the 1Z0-1038-25 exam, but Oracle recommends at least 2-3 years of experience with Oracle Service Center implementations and a strong understanding of Oracle Cloud concepts. Familiarity with service request management, SLAs, and integration tools is essential for success.

How many questions are in the ExamsTree 1Z0-1038-25 study guide?
The ExamsTree 1Z0-1038-25 PDF study guide contains 97+ practice questions with detailed answer explanations, all mapped to the official Oracle exam objectives.

Why Choose ExamsTree?

ExamsTree 1Z0-1038-25 Study Guide is developed by experienced certification professionals with deep knowledge of Oracle technologies. Our team thoroughly researches each exam domain to provide comprehensive, accurate coverage.

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Exam Details
Vendor Oracle
Questions 97+
Format PDF
Updated 5/24/2026
Cert Oracle Cloud
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