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Avaya ACIS ✓ Updated May 2026

Avaya IP Office Platform Configuration and Maintenance Exam

Exam Code: 78200X
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About the 78200X Exam

The Avaya IP Office Platform Configuration and Maintenance Exam, designated as 78200X, is a critical certification for IT professionals specializing in Avaya's unified communications solutions. This exam validates the skills required to configure, maintain, and troubleshoot the Avaya IP Office Platform, a leading telephony system for small to medium-sized businesses. By earning this credential, candidates demonstrate proficiency in managing core system features, including user administration, call routing, and voicemail setup, ensuring they can effectively deploy and support Avaya environments in real-world scenarios.

Administered by Avaya, the 78200X exam is a cornerstone for achieving the Avaya Certified Implementation Specialist (ACIS) certification. It covers essential domains such as system architecture, network integration, and security configurations, making it ideal for consultants, system engineers, and support technicians. The exam emphasizes practical knowledge, requiring candidates to apply configuration steps and maintenance procedures to ensure optimal system performance. With the growing reliance on IP-based communications, mastering the IP Office Platform is vital for maintaining business continuity and enhancing collaboration.

This exam is particularly relevant in industries where reliable voice and data integration is paramount, such as healthcare, retail, and hospitality. Successful candidates can manage complex deployments, from basic phone setups to advanced features like SIP trunking and remote worker support. The 78200X exam also tests troubleshooting skills, ensuring professionals can quickly resolve issues to minimize downtime. By passing this exam, individuals validate their ability to deliver robust communication solutions, directly impacting organizational efficiency and customer satisfaction.

Preparing for the 78200X exam requires a deep dive into Avaya's IP Office Platform, including hands-on experience with the system's administration tools. The exam's focus on configuration and maintenance means candidates must understand both theoretical concepts and practical applications. With the demand for skilled Avaya professionals rising, this certification opens doors to advanced roles and specialized projects. Ultimately, the 78200X exam ensures that certified individuals can confidently manage Avaya IP Office environments, driving value for their employers and clients.

Who Should Take the 78200X Exam?

The Avaya IP Office Platform Configuration and Maintenance Exam is designed for IT professionals such as system administrators, network engineers, and support technicians who are responsible for deploying and maintaining Avaya IP Office solutions. Candidates should have hands-on experience with Avaya systems, typically 6-12 months of practical work, and a foundational understanding of IP networking and telephony concepts. This exam is ideal for those pursuing the Avaya Certified Implementation Specialist (ACIS) credential or seeking to validate their expertise in managing Avaya IP Office environments.

Topics Covered in 78200X

📊
Avaya IP Office System Architecture and Components
📜
User and Extension Configuration
💡
Call Routing and Hunt Group Setup
🛡️
Voicemail and Auto Attendant Configuration
🏗️
SIP Trunking and Network Integration
🔧
System Security and Access Controls
⚖️
Maintenance and Troubleshooting Procedures
🎯
Backup, Restore, and Firmware Management

Preparation Tips for 78200X

Set up a lab environment with Avaya IP Office software to practice configuration steps, such as adding users and creating hunt groups, as hands-on experience is crucial for the 78200X exam.
Study the official Avaya IP Office documentation and administration guides, focusing on system architecture and maintenance procedures, as these are directly tested in the exam.
Review common troubleshooting scenarios, such as call routing issues or voicemail problems, and practice using Avaya's diagnostic tools to identify root causes.
Take practice tests with 131 questions to simulate the exam format and identify weak areas, ensuring you allocate more study time to challenging topics like SIP trunking or security settings.
Join Avaya user forums or study groups to discuss real-world configuration challenges and learn from others' experiences with the IP Office Platform.

Frequently Asked Questions — 78200X

What is the passing score for the 78200X exam?

The passing score for the Avaya IP Office Platform Configuration and Maintenance Exam (78200X) is typically around 70-75%, but this can vary slightly based on the exam version. Avaya does not publicly disclose exact passing thresholds, so it is essential to aim for a high score by thoroughly preparing on all exam topics, especially configuration and maintenance procedures.

How long is the 78200X exam, and how many questions does it have?

The 78200X exam consists of 60 multiple-choice questions, and candidates are given 90 minutes to complete it. The exam is proctored and can be taken at authorized testing centers or online. Effective time management is key, as you need to answer each question carefully within the time limit.

What is the best way to prepare for the 78200X exam without prior Avaya experience?

If you lack direct Avaya IP Office experience, start by studying the official Avaya IP Office documentation and taking online courses from Avaya's learning portal. Supplement this with hands-on practice using a virtual lab or trial software to configure features like call routing and voicemail. Focus on the exam topics listed in the official blueprint, and consider using practice exams to gauge your readiness.

How many questions are in the ExamsTree 78200X study guide?
The ExamsTree 78200X PDF study guide contains 131+ practice questions with detailed answer explanations, all mapped to the official Avaya exam objectives.

Why Choose ExamsTree?

ExamsTree 78200X Study Guide is developed by experienced certification professionals with deep knowledge of Avaya technologies. Our team thoroughly researches each exam domain to provide comprehensive, accurate coverage.

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Exam Details
Vendor Avaya
Questions 131+
Format PDF
Updated 5/24/2026
Cert ACIS
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